Refund policy
At Pisato, we are committed to providing high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we're here to help.
30-Day Satisfaction Guarantee
We offer a 30-day return window from the date your order is delivered. If you are not satisfied with your purchase, please contact our support team within 30 days of delivery to request return authorization.
Order Cancellation Policy
Orders may be modified or canceled within 24 hours of placement.
After 24 hours, orders may have already entered processing and may no longer be eligible for cancellation.
Approved cancellations will be refunded to the original payment method within 5–10 business days.
Return Eligibility
To qualify for a return, items must:
Be unused and in their original condition.
Be returned in their original packaging.
Include all accessories, manuals, and components received.
Have received prior approval from our support team.
Returns sent without authorization may be refused.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable.
How to Start a Return
To request a return, please contact us within 30 days of delivery and provide:
Order number
Full name used for the order
Reason for the return
Our support team will review your request and provide return instructions if approved.
Return shipments must only be sent to the return address provided by our support team after return approval.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds are typically processed within 5–10 business days to the original payment method.
Please note that your financial institution may require additional time to post the refund to your account.
All refunds are processed in U.S. Dollars (USD). Customers are responsible for any currency conversion fees, foreign transaction fees, or exchange rate differences imposed by their financial institution.
Non-Returnable Items
For health, hygiene, and safety reasons, the following items may not be eligible for return unless they arrive damaged or defective:
Opened personal care products
Used foot care products
Opened cosmetic products
Products showing signs of use, wear, or damage caused after delivery
Damaged, Defective, or Incorrect Items
We carefully inspect and package all products before shipment.
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide:
Your order number
A description of the issue
Clear photographs showing the damage or defect
Upon review, we may offer a replacement, refund, or alternative resolution at no additional cost.
Damage to packaging alone, where the product itself remains intact and functional, does not qualify as product damage.
Product Usage & Safety
Customer safety is important to us.
Please carefully follow all instructions, warnings, and usage guidelines provided with our products and available on our website.
Improper use, misuse, modification, or failure to follow instructions may result in damage, injury, or unsatisfactory results, for which Pisato cannot be held responsible.
If you experience discomfort or adverse reactions while using any product, discontinue use immediately and contact our support team.
Our products are not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary.
Shipping & Delivery
We strive to process and ship all orders promptly.
However, delivery times are estimates and may be affected by factors outside our control, including:
Carrier delays
Customs inspections
Weather conditions
Peak shipping seasons
Transportation disruptions
While we cannot guarantee delivery dates, we will work with customers and shipping providers to help resolve shipping-related issues whenever possible.
Tracking information is provided for all eligible orders once shipped.
Contact Information
For any questions regarding returns, refunds, or your order, please contact:
Pisato / Operated by MDB Enterprise LLC
2335 E Atlantic Blvd, Suite 200
Pompano Beach, FL 33062
United States
Email: support@usepisato.com