Shipping policy

Last Updated: June 2026

Pisato, we are committed to delivering your order as quickly and efficiently as possible.

Free Shipping

We offer FREE Standard Shipping on eligible orders.

Shipping promotions, minimum purchase requirements, and delivery times may vary depending on the destination country and current promotions.

Expedited shipping options may be available at checkout for select destinations.

Order Processing

Orders are typically processed within 1–3 business days (Monday through Friday, excluding holidays).

During periods of high demand, promotional events, or holidays, processing times may be slightly extended.

If there is any issue with your order, our team will contact you using the email address provided at checkout.

Estimated Delivery Times

Delivery times vary depending on destination and shipping method selected.

Typical delivery estimates are:

  • United States: 5–12 business days

  • Canada: 7–15 business days

  • United Kingdom: 7–15 business days

  • Australia & New Zealand: 8–18 business days

  • Europe: 7–18 business days

Please note that these are estimates only and are not guaranteed delivery dates.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Tracking updates may take several days to appear depending on the carrier and destination country.

Shipping Carriers

We work with a network of trusted shipping partners and carriers.

Depending on the destination, shipments may be handled by various local and international carriers, including postal services and private logistics providers.

Carrier selection is determined automatically based on the shipping destination and available services.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer.

Pisato is not responsible for customs delays or additional charges imposed by local authorities.

Delivery Delays

While we strive to meet all estimated delivery times, delays may occur due to circumstances beyond our control, including:

  • Customs inspections

  • Weather conditions

  • Transportation disruptions

  • Carrier delays

  • High shipping volumes

  • Public holidays

We appreciate your patience and will do our best to assist in resolving any shipping-related concerns.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Pisato is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

If an order is returned due to an incorrect address, additional shipping charges may apply.

Lost Packages

If your tracking information indicates that your package has been delivered but you have not received it, please contact the shipping carrier directly and notify our support team.

We will make reasonable efforts to assist you in locating your shipment.

Shipping Destinations

We currently ship to the United States and select international destinations.

If your country is unavailable during checkout, please contact our support team for assistance.

Contact Information

Pisato

Operated by MDB Enterprise LLC

2335 E Atlantic Blvd, Suite 200
Pompano Beach, FL 33062
United States

Email: support@usepisato.com